Your Privacy and Jaffa Creative. (ABN: 51 739 684 688) (collectively and individually referred to as “Jaffa Creative.”, “we”, “us”,
and “our”).

WHO WE ARE AND HOW YOU CAN CONTACT US
We are Jaffa Creative and we are based in NSW, Australia. We are committed to protecting your privacy and respecting and
upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our
Site www.jaffacreative.com.au (“Site”) and our social media channels, and explains how we collect, hold, use and disclose
data and comply with the requirements of the Privacy Act 1988 (Cth) and constitutes part of our Website Terms & Conditions.
This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those
sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is
governed by the privacy policies on those websites, and is not governed by this Privacy Policy.
You can contact us for privacy-related questions via jaffacreative@outlook.com
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian
Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement
legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

OUR ROLE IN YOUR PRIVACY
If you are a customer, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.

OUR RESPONSIBILITIES
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do
not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know
exactly what information is collected and how we use it.

YOUR RESPONSIBILITIES
Please read this Privacy Policy and our Website Terms & Conditions (featured above). If you provide us with any data relating
to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with
this Privacy Policy.

WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or
setting up an account, otherwise we might collect the data automatically. We may also collect data when:
You purchase an online course, webinar, program or service
You interact with us on social media
You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our
nominated emails
You participate in events, promotions and giveaways or any request for additional data such as customer surveys
You accept our cookies and other tracking technologies on any device you use to interact with us
You voluntarily submit your data to us for any reason

TYPES OF DATA WE MAY COLLECT
Contact details (name, address, email)
Financial Information (bank details when you are making a purchase)
Your business name (sometimes)
Basic information about your business and its history (sometimes)
Data about the products or services you purchase
Data about your experience with our Site and our products and services
Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating
system and version) - we do not link this with any personal Data
Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes that include:
Operating our Site
Providing you with products, information and services
Customer support
Tracking your purchase history
Detecting and preventing fraud
Improving our Site
Making your experience on our Site more efficient and enjoyable
Market research e.g. we may contact you for feedback about our products and services
Provide you with information about events, other products or services or opportunities that may be of interest
Marketing (with your consent)
Monitoring your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
As required by law subject to our obligations
With your consent
Within our business
To send you marketing material (with your consent)
To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name
online and on our social media platforms)
Share with third parties to enable us to provide our products and/or services

GOOGLE ANALYTICS
We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how
to opt-out of Google Analytics data tracking.
Our use of Google Analytics may include but is not limited to display advertising and remarketing. You may see our adverts
across the internet, this is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past
visits to our Site. When you log onto our Site, we, with the help of Google Analytics, use your browsing behaviour to connect
this with other data that you previously provided to us in accordance with this privacy policy.

FACEBOOK INSIGHTS
We use Facebook Insights to track your interaction with our Facebook page, this will allow us to track usage and improve the
performance of our page. We will use Facebook Analytics to better measure, track and understand customer user
experience to enable us to improve our products and services that we offer. You can check out Facebook’s privacy policy
here, and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in
your ad preferences here.

CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any
products or services, however, you can continue to use our Site and browse the pages of our Site.

TURNING OFF COOKIES
Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by
activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If
you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

MARKETING
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for
marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change
your mind about marketing material by opting out by:
completing the contact us form on our contact page; or
unsubscribing within the email if you have previously subscribed to our newsletter.

YOUR RIGHTS
You can exercise your rights at any time by contacting us via the contact us page on our Site.
ACCESSING INFORMATION WE HOLD ABOUT YOU
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and
freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can't comply
with your request and why.

INACCURATE INFORMATION
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your
behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you,
except to the extent of any information we are required to hold due to our legal obligations.

MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact us via email jaffacreative@outlook.com. If you
are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian
Information Commissioner.

SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information
you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical,
electronic and procedural safeguards to help protect your data. This includes the following:
Password access to accounts
Storing electronic data with reputable third party storage providers who have appropriate security protections
Limit access to personal information to individuals who need to know.
Using payment providers who are PCI DSS compliant
We do not store your payment details

WHERE WE STORE DATA
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your
privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to
protect data shared.

HOW LONG WE STORE DATA FOR
We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have
made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.
When we no longer need to keep your information, we will delete it permanently or anonymise Data which is no longer
necessary.

THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
Other companies in our group of companies, as necessary to operate our Site
Our suppliers and service providers working for us e.g. payment processors
Our professional and legal advisors
Third parties engaged in fraud prevention and detection
Law enforcement or other government authorities
Share with third parties who enable us to provide our products and services which may include:
payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services
bought from us;
Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation
and the development of targeting criteria;
Other third parties such as Leadpages, LeadQuizzes, Teachable, Zoom, Active Campaign, MailChimp for processing and
holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers,
promotions, newsletters, blogs and video training.
Where we have your consent to do so or otherwise where we are legally permitted to do so.

AGE OF CONSENT
By using this site, you warrant that you are at least the age of majority in your State or Territory of residence. Our Site should
not be used by anyone under the age of majority, and we do not knowingly collect data from anyone under the ageof
majority.

COOKIES AND HOW TO BLOCK THEM
We use cookies, this helps us improve the products and services we provide. Unfortunately, they are not the edible kind!
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems and
the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and
how to disable cookies, visit http://www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be
able to access all or parts of our Site.

WEB BEACONS
We may use web beacons (or clear gifs) on our website and in our emails. So basically when we send emails, we can track
behaviour such as who opened the emails, who clicked the links and collect information such as your IP address, your
browser or email type, we then put this information together to improve the performance of our email campaigns and
provide you with better and/or services specific to your needs. You will always have the ability to opt out of any emails we
send just click the link in the email that says “unsubscribe”.

GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

UPDATES TO OUR PRIVACY POLICY
Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in
order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always
ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top
of this Privacy Policy, so you know it's the latest version.